Tiles Experts ("we," "us," or "our") respects your privacy. This policy explains what information we collect through tilesexperts.ca, how we use it, and the choices you have. This policy is governed by Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
When you submit a quote request or contact form, we collect the information you provide directly: your name, email address, phone number, property or project details, and any message you send us. We do not ask for or knowingly collect sensitive personal information such as financial account numbers or government identification through our website.
Website Analytics
We may use standard website analytics tools to understand general traffic patterns – for example, which pages are visited and how people find our site. These tools do not identify you personally and are used only to improve the site and our service.
How We Use Your Information
We use the information you submit solely to respond to your inquiry, prepare a quote, and schedule and complete tiling work you request. We do not sell your personal information, and we do not share it with third parties except service providers who help us operate our business (such as email or scheduling tools), and only as needed to respond to you or complete your project.
Data Retention
We keep quote requests and project communication for as long as reasonably needed to respond to your inquiry, complete any work, and meet our own recordkeeping and legal obligations.
Your Rights
Under PIPEDA, you can ask what personal information we hold about you, request a correction, or ask us to delete information we no longer need to retain. To make a request, contact us using the details below.
Contact Us
Questions about this policy or your information can be sent to info@tilesexperts.ca or by calling (343) 314-4353. Our mailing address is 81 Metcalfe Street, Ottawa, ON K1P 6K7.
Changes to This Policy
We may update this policy from time to time. The version posted on this page is always the current one.
Last updated: September 2026.